December, 2024

The STAR Method in the interview process: How to ask and answer questions effectively and appropriately?

 Veliyana Stoyanova

Veliyana Stoyanova (shortly Velly) is a TA member of the company Amusnet, who believes that the interview process is not merely a means of finding a new job; it's an experience that can be enjoyable and effective for both the candidate and the interviewer.

What is the most complex and challenging way to ask and answer questions during the interview?

Over the years, as a recruiter, I’ve understood that a structured conversation is key to a successful interview for both the candidate and the interviewer. Structured questions and answers help create clarity and flow. My candidates know that in our first meeting, I avoid rigid question-and-answer routines; instead, I prefer open, guided conversations.

What does this mean? Often, candidates are unsure of how to present themselves effectively or “sell” their experience. This is where we, as experts, step in - to guide candidates in presenting themselves in a way that leaves them satisfied with the process. By providing structure and encouraging thoughtful reflection, we help candidates communicate their skills, experiences, and accomplishments confidently and clearly.

What kind of techniques do you use in your company in the recruitment process, and which are successful in your opinion?

Many techniques in the interview process are helpful both for us as specialists and for the candidates. Each person chooses the method that will be the most mutually beneficial for them. The STAR method is one of the most successful.

Here's how STAR transforms typical questions into behavior-based inquiries:

 STAR Method

  1. Depth and Specificity
    • Standard Question: “Do you know C++?”
    • STAR Question: “Can you tell me about a challenge you faced when programming in C++?”
    • Why this works: A STAR question digs deeper, asking the candidate about their knowledge and how they use it to solve problems. Their response can reveal their technical expertise, problem-solving skills, and approach to overcoming obstacles.
  2. Evaluating Soft Skills with Real Examples
    • Standard Question: “Are you good at persuading people?”
    • STAR Question: “Can you recall when you convinced someone to change their opinion? What was the outcome?”
    • Why this works: Instead of simply claiming they have persuasion skills, the candidate must provide an example, showing how they approach real-world persuasion challenges and what methods they use to achieve positive results.
  3. Revealing Authenticity and Experience
    • Standard Question: “Have you worked in your field?”
    • STAR Question: “Have you worked in your field? Tell me about the most interesting project you handled.”
    • Why this works: The STAR question requires the candidate to share a specific story, providing insight into their involvement, enthusiasm, and expertise. Their resume may not fully reflect their experience if they only offer vague responses.

Using STAR questions prompts candidates to give precise details, making it easier to spot inconsistencies or overly vague responses. It also allows interviewers to gauge not just the candidate's skills but also their sincerity, depth of experience, and approach to problem-solving, making it a far more effective interview technique than traditional, biographical questioning.

What practical tips can you share with candidates to help them perform well during the interview process in Amusnet? 

At Amusnet, good preparation for the interview is the key to success. Here are some tips that me and my team prepared for our future candidates:

1.   Research the Company and Role

  • Learn about the company’s mission, values, culture, and recent projects. Understand the responsibilities and requirements of the role to align your answers with what they’re looking for.

2.   Prepare Using the STAR Method

  • Practice answering behavioural questions using the STAR (Situation, Task, Action, Result) method to give clear, structured responses showcasing your skills.

3.   Showcase Relevant Skills and Experience

  • Tailor your examples to highlight the skills most relevant to the job. Focus on specific achievements demonstrating how you can add value to the company.

4.   Prepare Thoughtful Questions

  • Ask questions about the company culture, team dynamics, or future projects. Thoughtful questions reflect your genuine interest and help you assess if the company is a good fit.

5.   Highlight Soft Skills and Adaptability

  • In addition to technical abilities, emphasise communication, problem-solving, and teamwork. Share examples of how you’ve adapted to changes or overcome challenges.

6.   Be Honest and Authentic

  • Speak truthfully about your experience and goals. If you don’t know an answer, it’s better to admit it than to risk giving an insincere response.

7.   Stay Positive Throughout

  • Avoid speaking negatively about previous employers or colleagues. Focus on what you learned from past experiences, showing you’re forward-looking and constructive.

Last but not least, ‘’One important key to success is self-confidence. An important key to self-confidence is preparation,” Arthur Ashe. 

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