Can you tell me what people in your department do exactly? It sounds like a secret investigator job!
Hello, my name is Firas Rimaui, and I am part of the Amusnet team in Sofia as the Head of the Live Casino Monitoring Team. Today, I’d like to give you a glimpse into my work. Our team has two main missions: to monitor live games and ensure everything runs flawlessly, while the second focuses on analyzing and uncovering potential risks and patterns in player behavior. It’s where big data meets the adrenaline of casino games. If you love diving into details and finding answers, no one can see, this is the perfect place.
Why are these roles key for the company?
These roles are the backbone of the company’s operations, ensuring everything runs smoothly and securely. Our team guarantees the integrity, fairness, and reliability of gaming experience. By monitoring live games and analyzing player behavior, we prevent risks, detect fraudulent activity, and maintain trust in our systems – all of which are critical to the company’s success.
Beyond security, these roles are crucial for operational efficiency and keeping the company ahead in a competitive industry. The insights we generate help us adapt to trends, enhance offerings, and provide a seamless experience for players. In short, we’re not just solving problems – we’re shaping the future of gaming.
What are the main challenges in the role, and in what direction can a person develop?
Working in monitoring is both exciting and demanding. The main challenges lie in analyzing massive amounts of data, identifying patterns, and detecting issues that aren’t always obvious. It requires a critical mindset, attention to detail, and staying ahead of evolving trends, such as new fraud techniques.
However, these challenges bring immense opportunities. Team members can develop in various directions – mastering data analytics, understanding complex systems, and collaborating across departments. Whether you aim to build technical expertise or grow through cross-functional projects, this role provides an ideal environment for continuous learning and development.
How does the work in your department differ from someone working in Customer Support?
While Customer Support focuses on direct customer interaction, our department works behind the scenes, ensuring games' security, fairness, and seamless operation. Our work is highly analytical – we evaluate data, monitor systems, and address issues that impact the gaming experience's integrity.
Think of us as the guardians of the gaming ecosystem – where Customer Support handles front-facing challenges; we ensure everything behind the scenes runs smoothly and securely.
What kind of people are you looking for?
For our vertical land-based monitoring, we’re seeking people who thrive on solving complex problems. Analytical thinkers who enjoy identifying patterns and understanding how systems work will feel right at home.
This role involves working closely with other departments and product teams, so communication and teamwork are as important as technical skills. A keen understanding of how machines operate is also vital for making impactful decisions. If this sounds like you, we’d love to have you join us!
How do people in the team enhance their knowledge and skills – training opportunities?
Training is at the heart of everything we do. Over my 4 years in the company, I’ve seen how structured onboarding and ongoing learning opportunities transform team members. From day one, we ensure that every new hire receives the knowledge they need to excel.
Beyond onboarding, we provide access to resources, skill-sharing opportunities, and the latest industry trends and tools. Continuous development isn’t just encouraged—it’s part of our team’s DNA.
Miscellaneous: Addressing Myths
Let’s clear up a common misconception: myths like magnets in the roulette wheel or manipulation of the spinning ball simply aren’t true. Our work ensures that all games are fair and follow strict operational guidelines. This is why trust and integrity are at the core of everything we do.
First on Team Management and Potential Development
Over my 4 years with the company, I’ve learned that a team's success lies in creating a comfortable and supportive environment. Clear training structures are essential, especially for recruits, to ensure everyone feels confident and equipped to excel.
Development in this role is complex and rewarding, offering endless professional and personal growth opportunities. Whether you’re diving deeper into data analytics or honing your collaboration skills, this department is designed for growth.
Here is what some my colleagues within my team can share:
Ivaylo Ignatov:
During my time in the department, I have primarily developed in two areas. First, I have refined my ability to make quick and informed decisions, which is crucial in our dynamic environment. I have learned how to quickly analyze situations and assess risks to respond effectively. Second, I have significantly improved my communication skills, learned how to work more closely with different teams, and coordinate my efforts with colleagues, leading to more successful results and smoother processes. These skills allow me to be more effective and confident in my daily work.
Ivaylo Manchev:
What inspires me the most is the fast-paced and dynamic nature of my job. In Live Casino Monitoring, every day is different, and new challenges keep things interesting. I enjoy working with my team to find quick and effective solutions. Solving problems together and seeing how our teamwork improves operations is rewarding. It gives me a strong sense of purpose and motivation to keep improving.
Teodor Todorov:
The most useful thing I’ve learned is how to communicate better with colleagues, how to understand their needs, and how to approach different situations and people with patience and professionalism. I’ve acquired many new technical skills, learned how to work more effectively in a team, and how to coordinate tasks to ensure efficient execution in the shortest possible time.
