Quality Control Specialist 

Date Posted 24.06.2022
Location Sofia, Bulgaria
Job Type Full-time
Category Other

Description

Currently we are looking for a Quality Control Specialist who is in charge of monitoring, assessing and improving all standards in the Online Casino Gaming Service!

Main Responsibilities:

  • Prepare and implement quality assurance policies and procedures
  • Assess the Operations Team (Game Presenters and Hosts) and give feedback in a professional manner
  • Identify and resolve any irregularities
  • Ensure that standards and procedures are followed
  • Discuss and propose solutions with Live Casino management
  • Make recommendations for improvement
  • Assist in training procedures
  • Prepare daily assessment reports
  • Any other ad hoc Live Casino management-related tasks to ensure the best possible product delivery

Requirements: 

  • Experience in Live Casino/Online Casino is a must
  • Understanding of Live Casino/Online Live Casino environment and operational principles
  • Understanding and experience in monitoring activities and assessing
  • Good command of English and Russian language is essential, both spoken and written
  • Exceptional analytical and investigation skills
  • Outstanding punctuality and exceptional communication skills
  • Efficient judgment and informed decision-making skills
  • Able to work on various shifts, night shift and public holidays
  • Proficiency in Microsoft Office package is essential

We offer:

  • Excellent Salary
  • No overtime
  • 25 days of annual paid leave
  • Social Benefits Package
  • Team Buildings & Local company events throughout the year
  • Amazing & very supportive colleagues


If you are interested, please send us your CV!

All applications will be treated strictly confidential. Only short-listed candidates will be contacted.
Thank you for applying!

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