IT Help Desk Expert

Date Posted 14.09.2022
Location Sofia, Bulgaria
Job Type Full-time
Category Other


Currently we are looking for an IT Help Desk Expert to join our team!


  • Install and configure computer operating systems and applications
  • Monitor and maintain computer systems and networks
  • Help employees through a series of actions, either face-to-face, chat, or over the phone, to set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Provide support, including procedural documentation and relevant reports
  • Set up new users' accounts and profiles and deal with password issues
  • Work continuously on a task until completion
  • Prioritize and manage many open cases

Main requirements:

  • At least 3 years of experience in setting up Windows Server, Active Directory, Windows Sysinternals tools, and MS Office applications suite
  • Strong knowledge of Google Workspace, Adobe Creative Cloud, ESET Protect, and Atlassian administration
  • Great technical support experience, remote problem-solving skills, and ability to troubleshoot complex issues
  • Experience in maintenance and troubleshooting of computer systems hardware and peripherals
  • Excellent organization and communication skills
  • Ability to multitask and manage multiple cases simultaneously
  • Experience with Linux based OS will be considered as an advantage
  • Experience with macOS will be considered as an advantage

We offer:

  • Excellent Salary
  • No overtime
  • 25 days of annual paid leave
  • Social Benefits Package
  • Team Buildings & Local company events throughout the year
  • Amazing & very supportive colleagues

If you are interested, please send us your CV!

All applications will be treated strictly confidential. Only short-listed candidates will be contacted.
Thank you for applying!

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